There are a few reasons why you might receive an error when attempting to log in using the username and password login option including any of the following scenarios above.
Review the troubleshooting information on this page based on the scenario that fits the situation you may be experiencing. If none of these apply to you, please contact support to get help in accessing Attensi.
The error message you will receive if you are entering a username or password incorrectly
User data is synced from Zenoti once per day at 1:30AM, so changes made in Zenoti will take effect in Attensi the following day. If your account was created in Zenoti today, you will not be able to log in to Attensi until tomorrow.
User data is synced from Zenoti once per day at 1:30AM, so changes made in Zenoti will take effect in Attensi the following day. If your Zenoti username was changed today, you must log in using the previous username until the changes take effect tomorrow.
Review How do I know what my username is? to make sure you are entering your Attensi username correctly.
There are three unique log in portals depending on your salon and location:
See Creating an Account or How do I log in with an Existing Account for full instructions on logging in once you visit the correct login portal.
Your Attensi username will be a combination of your Zenoti username plus a prefix depending on your salon brand and location. See How do I know what my username is? to make sure you are entering your Attensi username correctly.
If you are logging in for the first time, you must log in with a specific default password depending on your salon brand and location: